New Zealand Wide
0800 HARONZ / 0800 427669

Questions & Answers

Grain & Color variation of Timber Floors

When choosing your natural timber floors you should take into consideration that as you will never see two identical trees, you will never find two boards that look the same.

Within the same batch of a determined timber floor, the boards’ colours will oscillate from darker to lighter and the same will occur with the floors’ grain pattern (cracks, knots, wavy lines, straight lines, gum veins, etc.) The grain variation determines the grade of your floor, resulting on floors looking more rustic, smoother, shinier, warmer…

It’s always better to choose your natural timber floors having grain and colour variations in mind to avoid “unnatural expectations” in the long run.

How thick are our floors?

HARO Engineered Wood Floors are 13.5mm thick. Add 1mm for the glue.

HARO Laminate Floors are 8mm thick. Add 2mm for the Eco underlay.

Can I install a wooden floor myself?

Yes, you can. However, we recommend leaving the installation and finishing to the experts. A badly installed timber floor can mean a full replacement. Full installation instructions are available online at Wood Flooring – Laminate Flooring – Celenio Wood Tile. Installation instructions also come with each pack of flooring; recommended to those with good DIY experience.

What is Engineered Flooring?

Highly durable and stable new generation timber floor option, perfectly suited to the NZ climatic conditions.

Please see attached Engineered Wood Flooring NZ

What are the benefits of Engineered Flooring?

Durable, highly stable, and a hugely affordable option for a stunning and long-lasting wood floor.

Can I have underfloor heating under my timber floor?

Thanks to modern manufacturing processes, an increasing number of wood types can be used over underfloor heating without problems. The HARO brand is among the technological leaders. All the products in the HARO Timber range are suitable for installation over underfloor heating. (up to 29°C).

Does my floor come with a guarantee?

Yes. Please see attached link: Certifications & Warranties

Is timber flooring suitable in “wet areas”: kitchens, laundries or bathrooms?

HARO Flooring is fully warranted in all areas EXCEPT bathrooms with showers and baths

What is a laminate floor?

Laminate flooring is a highly durable 8mm hardwood floor, with an imitation wood print bonded to a High-Density Fiberboard or (HDF). For more see here: What is Laminate Flooring

What are the benefits of Laminate Flooring?

Highly durable and very cost effective hardwood flooring.

How long does it take to have a timber floor installed in my home?

Generally 2 – 3 days for an average area of 60-80 m2.

Do you accept credit card payments?

No. Direct debit to the HARO account is the safest and most secure method of payment

How can I get a brochure?

You can download for free our online brochures HERE. Alternatively, email to request hard copies to be sent.

How do I clean my wooden floors?

You can read our cleaning tips HERE or download HARO Floor Care Guide brochure.

How do I protect my floor?

Live on it, enjoy it, and try not to drop sharp objects on it. Follow the HARO cleaning & care instructions, and you will enjoy your HARO floor for years!!

Are timber floors easy to clean?

Most timber floors require minimum maintenance if looked after correctly. Generally – a damp mop does the trick;

I am building/renovating – is there anything I should know before booking my floors to be done?

HARO Engineered Floors can be laid on almost any substrate and in all areas excluding shower/bath areas. Call Haro on 0800 HARONZ // 0800427669 for any questions on where/how to lay HARIO floors.


Care & Cleaning Frequently Asked Questions

How hot should the mop water be?

Using cold water is best to ensure optimal care for your floor. The clean & green floor cleaners are especially designed for use in cold water so you should ideally use cold water to mop your floor. The advantage is that cold water dries more slowly and evenly on the floor’s surface so that mopping leaves no smears or streaks.

How damp is damp?

Timber, laminate, etc. should be damp cleaned. So what exactly does damp mean? 

Damp, as you can imagine it, in the sense of the hazy mist that forms on the floor or mirror after a luxurious bath or shower. In terms of your floor cloth or wet-mop head then, this means wring it out thoroughly – in fact so vigorously that there is scarcely any water remaining. This is the optimal mop dampness for wiping your floor. 

Will damp mopping really clean my floor?

Yes, it will. Thanks to the special composition of the clean & green cleaner, very little water is needed to effectively remove dirt from your floor. “The more the better”? – That’s a cliché that you can finally erase from your vocabulary with clean & green.

What’s the best way to mop my floor?

In general this is what you should do: first, remove all loose dirt and dust with a broom or a vacuum cleaner using the appropriate attachment for parquet floors. Then take a bucket with five litres of cold water and add ½ a dosage cap of clean & green cleaner. Dampen a suitable wiping cloth or mop head with the prepared cleaning solution and wipe your floor in the direction of installation. This will give you the best cleaning results without smears and without having to mop again. 

Our tip: clean from top to bottom.
This means: first remove dust or dirt from shelves, worktops and tables and finally clean your floor.

Why are there always smears remaining after mopping?

You mop and mop again, yet there are still streaks and smears remaining on your floor? You simply cannot remove these? This is generally because there are still dirt particles in or on the floor or because the mop head or wiping cloth is too dirty. Wash out your mop head thoroughly and mop your floor again. Repeat this process until there are no more streaks remaining. It is best to use cold water for mopping (optimally with clean & green active or natural ). Or use cold clear water and damp mop your floor again. 

An incorrect dosage amount of the floor cleaner can also cause unsightly smears or streaks. You should, therefore, make sure that you always follow the manufacturer’s instructions for the correct dosage of your floor cleaner in order to ensure streak-free cleaning results. Your cloth is clean and you have used the correct dosage of floor cleaner and yet there are still streaks? It may still be because of your cleaning cloth. That’s because using fabric softeners in conjunction with cleaning agents can lead to unsightly smears. Therefore: never use fabric softeners when washing your cleaning cloths. 

Is there anything I need to look out for when mopping if I have underfloor heating?

Yes, there is actually. Switch off the underfloor heating when mopping your floor. This is because the heat generated in the floor by the underfloor heating dries the floor too quickly and unsightly smears or streaks form. Therefore: turn off the underfloor heating when mopping.