Frequently Asked Questions
Grain & Color variation of Timber Floors
When choosing your natural timber floors you should take into consideration that as you will never see two identical trees, you will never find two boards that look the same.
Within the same batch of a determined timber floor, the boards’ colours will oscillate from darker to lighter and the same will occur with the floors’ grain pattern (cracks, knots, wavy lines, straight lines, gum veins, etc.) The grain variation determines the grade of your floor, resulting on floors looking more rustic, smoother, shinier, warmer…
It’s always better to choose your natural timber floors having grain and colour variations in mind to avoid “unnatural expectations” in the long run.
How thick is our solid timber floor?
Can I install a wooden floor myself?
Yes, you can. However, we recommend leaving the installation and finishing to the experts. A badly installed timber floor can mean a full replacement. Full installation instructions are available online at Wood Flooring – Laminate Flooring – Celenio Wood Tile. Installation instructions also come with each pack of flooring; recommended to those with good DIY experience.
What is Engineered Flooring?
Highly durable and stable new generation timber floor option, perfectly suited to the NZ climatic conditions.
Please see attached Engineered Wood Flooring NZ
What are the benefits of Engineered Flooring?
Durable, highly stable, and a hugely affordable option for a stunning and long-lasting wood floor.
Can I have underfloor heating under my timber floor?
Thanks to modern manufacturing processes, an increasing number of wood types can be used over underfloor heating without problems. The HARO brand is among the technological leaders. All the products in the HARO Timber range are suitable for installation over underfloor heating. (up to 29°C).
Does my floor come with a guarantee?
Yes. Please see attached link: Certifications & Warranties
Is timber flooring suitable in “wet areas”: kitchens, laundries or bathrooms?
HARO Flooring is fully warranted in all areas EXCEPT bathrooms with showers and baths.
What is a laminate floor?
Laminate flooring is a highly durable 8mm hardwood floor, with an imitation wood print bonded to a High-Density Fiberboard or (HDF). For more see here: What is Laminate Flooring
What are the benefits of Laminate Flooring?
Highly durable and very cost effective hardwood flooring.
How long does it take to have a timber floor installed in my home?
Generally 2 – 3 days for an average area of 60-80 m2.
Do you accept credit card payments?
No. Direct debit to the HARO account is the safest and most secure method of payment
How can I get a brochure?
How do I clean my wooden floors?
How do I protect my floor?
Are timber floors easy to clean?
Most timber floors require minimum maintenance if looked after correctly. Generally – a damp mop does the trick;
I am building/renovating - is there anything I should know before booking my floors to be done?
HARO Engineered Floors can be laid on almost any substrate and in all areas excluding shower/bath areas. Call Haro on 0800 HARONZ // 0800427669 for any questions on where/how to lay HARIO floors,