New Zealand Wide
0800 HARONZ / 0800 427669

Frequently Asked Questions

How thick is our solid timber floor?

HARO Engineered Wood Floors are 13.5mm thick. Add 1mm for the glue.

HARO Laminate Floors are 8mm thick. Add 2mm for the Eco underlay.

Can I install a wooden floor myself?

Yes, you can. However, we recommend leaving the installation and finishing to the experts. A badly installed timber floor can mean a full replacement. Full installation instructions are available online at Wood Flooring – Laminate Flooring – Celenio Wood Tile. Installation instructions also come with each pack of flooring; recommended to those with good DIY experience.

What is Engineered Flooring?

Highly durable and stable new generation timber floor option, perfectly suited to the NZ climatic conditions.

Please see attached Engineered Wood Flooring NZ

What are the benefits of Engineered Flooring?

Durable, highly stable, and a hugely affordable option for a stunning and long-lasting wood floor.

Can I have underfloor heating under my timber floor?

Thanks to modern manufacturing processes, an increasing number of wood types can be used over underfloor heating without problems. The HARO brand is among the technological leaders. All the products in the HARO Timber range are suitable for installation over underfloor heating. (up to 28°C).

Does my floor come with a guarantee?

Yes. Please see attached link: Certifications & Warranties

Is timber flooring suitable in “wet areas”: kitchens, laundries or bathrooms?

HARO Flooring is fully warranted in all areas EXCEPT bathrooms with showers and baths

What is a laminate floor?

Laminate flooring is a highly durable 8mm hardwood floor, with an imitation wood print bonded to a High-Density Fiberboard or (HDF). For more see here: What is Laminate Flooring

What are the benefits of Laminate Flooring?

Highly durable and very cost effective hardwood flooring.

How long does it take to have a timber floor installed in my home?

Generally 2 – 3 days for an average area of 60-80 m2.

Do you accept credit card payments?

No. Direct debit to the HARO account is the safest and most secure method of payment

How can I get a brochure?

You can download for free our online brochures HERE. Alternatively, email sales@haro.co.nz to request hard copies to be sent.

How do I clean my wooden floors?

You can read our cleaning tips HERE or download HARO Floor Care Guide brochure.

How do I protect my floor?

Live on it, enjoy it, and try not to drop sharp objects on it. Follow the HARO cleaning & care instructions, and you will enjoy your HARO floor for years!!

Are timber floors easy to clean?

Most timber floors require minimum maintenance if looked after correctly. Generally – a damp mop does the trick;

I am building/renovating - is there anything I should know before booking my floors to be done?

HARO Engineered Floors can be laid on almost any substrate and in all areas excluding shower/bath areas. Call Haro on 0800 HARONZ // 0800427669 for any questions on where/how to lay HARIO floors,