New Zealand Wide
0800 HARONZ / 0800 427669

Frequently Asked Questions

Grain & Color variation of Timber Floors

When choosing your natural timber floors you should take into consideration that as you will never see two identical trees, you will never find two boards that look the same.

Within the same batch of a determined timber floor, the boards’ colours will oscillate from darker to lighter and the same will occur with the floors’ grain pattern (cracks, knots, wavy lines, straight lines, gum veins, etc.) The grain variation determines the grade of your floor, resulting on floors looking more rustic, smoother, shinier, warmer…

It’s always better to choose your natural timber floors having grain and colour variations in mind to avoid “unnatural expectations” in the long run.

How thick is our solid timber floor?

HARO Engineered Wood Floors are 13.5mm thick. Add 1mm for the glue.

HARO Laminate Floors are 8mm thick. Add 2mm for the Eco underlay.

Can I install a wooden floor myself?

Yes, you can. However, we recommend leaving the installation and finishing to the experts. A badly installed timber floor can mean a full replacement. Full installation instructions are available online at Wood Flooring – Laminate Flooring – Celenio Wood Tile. Installation instructions also come with each pack of flooring; recommended to those with good DIY experience.

What is Engineered Flooring?

Highly durable and stable new generation timber floor option, perfectly suited to the NZ climatic conditions.

Please see attached Engineered Wood Flooring NZ

What are the benefits of Engineered Flooring?

Durable, highly stable, and a hugely affordable option for a stunning and long-lasting wood floor.

Can I have underfloor heating under my timber floor?

Thanks to modern manufacturing processes, an increasing number of wood types can be used over underfloor heating without problems. The HARO brand is among the technological leaders. All the products in the HARO Timber range are suitable for installation over underfloor heating. (up to 28°C).

Does my floor come with a guarantee?

Yes. Please see attached link: Certifications & Warranties

Is timber flooring suitable in “wet areas”: kitchens, laundries or bathrooms?

HARO Flooring is fully warranted in all areas EXCEPT bathrooms with showers and baths

What is a laminate floor?

Laminate flooring is a highly durable 8mm hardwood floor, with an imitation wood print bonded to a High-Density Fiberboard or (HDF). For more see here: What is Laminate Flooring

What are the benefits of Laminate Flooring?

Highly durable and very cost effective hardwood flooring.

How long does it take to have a timber floor installed in my home?

Generally 2 – 3 days for an average area of 60-80 m2.

Do you accept credit card payments?

No. Direct debit to the HARO account is the safest and most secure method of payment

How can I get a brochure?

You can download for free our online brochures HERE. Alternatively, email sales@haro.co.nz to request hard copies to be sent.

How do I clean my wooden floors?

You can read our cleaning tips HERE or download HARO Floor Care Guide brochure.

How do I protect my floor?

Live on it, enjoy it, and try not to drop sharp objects on it. Follow the HARO cleaning & care instructions, and you will enjoy your HARO floor for years!!

Are timber floors easy to clean?

Most timber floors require minimum maintenance if looked after correctly. Generally – a damp mop does the trick;

I am building/renovating - is there anything I should know before booking my floors to be done?

HARO Engineered Floors can be laid on almost any substrate and in all areas excluding shower/bath areas. Call Haro on 0800 HARONZ // 0800427669 for any questions on where/how to lay HARIO floors,

HARO Flooring New Zealand
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Annabelle Numaguchi
Annabelle Numaguchi
2018-06-18T03:05:18+0000
Excellent product. I love walking into my warm home and being greeted by the honey glow of my Haro flooring. It looks beautiful!
Brett O'Donnell
Brett O'Donnell
2018-04-04T07:16:36+0000
Great product and great installation service too.
Doss Lee
Doss Lee
2017-12-20T03:44:48+0000
Good job, we are the PVC and pp sports flooring manufacturer too.
Pascale Lorre
Pascale Lorre
2016-10-11T02:34:21+0000
Great service, efficient and friendly, and really solid quality laminate floor. I have had the entirety of my holiday rental home layed with an Haro laminate and despite the high turn over of guests, including children, babies and dogs, it is still in pristine condition. Thanks again Graeme and Vicky for flawless experience.
Nick Tez
Nick Tez
2016-05-25T03:30:09+0000
Nigel Atherfold
Nigel Atherfold
2016-05-15T23:19:52+0000
hard to fault - great range, great service, great follow up. looks fantastic!!
Warren Symons
Warren Symons
2013-12-09T02:21:51+0000
Loved the wide selection of products and friendly service that comes with it! The timber tiles made an excellent addition to my living room, top quality!